PMO Website and PGOPortal Website

1. Thanks to PMO and NIC team for allowing to post grievances unlimited in PMO website and removing the 72 hour limitation.
2. The PGPortal and PMO website need to have login for the website similar to mygov.in instead of just allowing posting grievances with entering all our details each time is difficult and time consuming. Already entered grievances in the past years must be allowed to be merged based on user’s email ids, mobile number. The user can be asked if the user wants the related grievances for that mobile number can be merged together into one login id by sending OTP to mobile and otp to emails linked to verify and merging accounts and multiple emails and mobile number into one primary account. The setting page should allow to add emails id and then once merged the website will be streamlined.
3. Once the website has login feature users just need to login and then post grievance that is all. Currently it has various sub – departments loaded in dropdown which is confusing. Just have one box to enter grievance that is enough the secretary then in turn can assign to concerned department.
4. Merging of old accounts help to easily check status. Currently the grievance id is tough to search in emails and then enter and check each time and old id of grievances we cannot remember to check each time to check the status and we cannot follow up on the grievances as the website is not user friendly.
5. The Pgportal adding mobile number and email verification to protect data is good but for those who forgot the email id which they gave for the grievances must be given option to get the details of the same to their emails and sms. After merging this functionality to get the password of login account will only be necessary through mobile or email id similar to mygov.in.
   The time taken for districts to load based on state is taking time the website logic for that portion needs to be checked.
6. States must also be encouraged to effectively use the existing pgportal with subdomain or create their own. States using the existing pgportal will help centralised monitoring by central secretaries as well.