•Generally T.T.E end work with ticket
collection but they should extend their roles before end of duty and in travel
time. T.T.E must take up any complaints or suggestions of public in a sheet to
be provided under different clauses like a) Lack of mobile/laptop chargers or
chargers not working b) No water available in toilet or hand wash area c) Issue
with doors not able to open easily or gets stuck d) Issue with lighting inside
coaches e) Seat Issue f) Any noise from the coach undercarriage during high speed
running as this will only lead to derailment and accidents due to old coaches.
If very high unbearable noise comes during train movement at high speeds T.T.E
must report so that it can rectified by rail staff g) Lack of water must be reported on T.T.E
completes duty and also try to reach out to officials to rectify issue h) Issue
of lack of pillows in A/C coaches i) Lack of A/C cooling in A/C coaches must
also be looked into j) Poor maintained windows or broker windows must be
reported k) Lack of pantry services may be reported by taking signs from
passengers who feel they need pantry in the train or online catering services.
They should submit all details in a form filled on end of duty to reporting
officer who will fwd. it.
•T.T.E must be told to stick pamphlets of Railways achievements and also give details of contact details to give feedback by public. Email is best form of anonymous feedback and railways can use that that improve services but Railways till now provided a proper email to send feedback. Preferably Gmail because .gov.in email id are generally blocking. The details must be stuck in all coaches. Behind all tickets details of support numbers to contact must be printed along with the twitter and Facebook tags to tweet or post so that action can be taken and the DRM and GM of concerned division details.
•T.T.E must take up issue by tweeting to @railminindia and given separate email address to T.T.E to complain on the spot to concerned authorities to take up action before next stop. Some times new T.T.E might not know whom to reach so details of whom to contact must be printed on ticket sheet before hand so that any issue can be notified. T.T.E if we complain generally remain mute and say want can we do
•T.T.E contact details must be shared with guard and guard details must be printed on the ticket sheet. So any major issue inside train can be notified to the guard. The earlier instance of a youth tied to a window created huge ruckus hence railways must ensure details of all T.T.E and guard are printed in all ticketing sheets held with T.T.E definitely. If possible print details on top of charts also so that public can complain. Similarly on who pulled chain can be notified by driver to guard and guard can tell to concerned T.T.E of that coach to take action. Currently no communication between guard and T.T.E during issues
•Railways must also install laser systems in selected trains to check tracks for cracks during movements by installing devices in under carriage of some of the trains. The noise level indicator must be installed so that if any heavy noise when changing tracks or swivel movement can be monitored to improve tracks in those regions during periodic overhaul. This will save lot of manual work and dependency on Gangman. The laser guided system will cost only thousands and noise level indicators are very cheap. So combination of this in important key track routes and key trains which generally travel at high speed will help gauge if the track & train can be used for high speed operations. The data stored in device must be sent to computers over internet and analysed by tech teams, IRCTC, NTES and engineering teams.
•Pls start WhatsApp based service of providing assistance as many public are more aware to use WhatsApp compared to twitter and Facebook. WhatsApp also has website so that railway team can monitor the WhatsApp messages sent in the website and in turn forward to concerned team. Just create a centralised number for entire India for the same.
•I am still astonished as to how Railmin team manages so many tweets coming every minute even a computer cannot answer perfectly. Your team has proved that human brain is more powerful than a computer. So many good brains working together is more powerful than a super computer. Hats off!!! You have beaten all records of computers but no one is there to prove the genius in your team effort. Are the regional DRM and GM have created teams in head office to man tweets forwarded to them day and night it seems though regional teams don’t work on night and not available minute by minute. So the local divisions of Railways must be made active 24 *7 with teams trained by head office of Railminindia twitter team. The success will now lead from the divisional railways fixing issues timely in 10mins.
•Railways must use knowledge of IIM professors to guide on new areas of revenue growth and also using non IIT students for knowledge transfer.
•All Waiting for All India Quiz competition for Rail fans with prize as all India tour for winners by Railways and adding to IRCTC web account free kms 1st prize – 3000kms, 2nd price – 2000kms, 3rd price-1000kms
•Railways must update its profile page with contact numbers to be displayed in Railminindia page of twitter itself. You can update your profile it is not big issue. The frequent no's u tweet right to ask for security helpline, pnr status all this can be updated In home page. For example the number 182, 1800111322 passenger security. Similarly details of centralised customer care to handle lack of water, lighting issues, mobile chargers, no pantry, lack of e-catering in that station, lack of RPF, broken or torn seats, late train, overcharging of food above MRP must be included in IVRS menu of customer care and number must be made famous. And the centralised IVRS must charge passengers who want to talk to customer care at 10p/min to provide better services and improve personnel at IVRS. Appoint or add more ex-servicemen in the customer care division to take more pro-active action. For those who want to just check estimated time of reaching destination, last station passed must be provided free of cost.
•Ask passenger reservation centre when booking tickets and online also to get the mobile no and email entered in the system. Once a passenger completes a journey email can be sent out asking for feedback to centralised system from which it can be forwarded to various departments. Based on email id and details imbed in the email it can be used to process the issues if any issues you can email to clarify. The current IVRS system to get feedback is flawed the IVRS call happens when the train has not even crossed half way mark. The IVRS also asks only on punctuality. But doesn't focus on issues like is the toilet good, is the lighting and fans working, is the water available in the train, is mobile charger available. So please modify IVRS and IVRS needed or one after the travel is completed since anyway the punctuality factor cannot be changed once train has left station.
•Having more regional quota in appointment of T.T.E as local language plays a key role in fixing and helping issues. During hiring of TTE Pls conduct exam region wise.
•Also Railmin and railway minister must help Mos Railways some space for him to grow and show his skills. He is more interested to work but has been downplayed. In none of the photos he is there with Railway minister. Why is he kept in the dark? I saw the patience and interest with which he sat in parliament and listened to all concerns of MP's. Pls give space to him also. He is a good guy and want to learn like a kid. If groomed by Railway minister I think he can make a good leader in future.
•T.T.E must be told to stick pamphlets of Railways achievements and also give details of contact details to give feedback by public. Email is best form of anonymous feedback and railways can use that that improve services but Railways till now provided a proper email to send feedback. Preferably Gmail because .gov.in email id are generally blocking. The details must be stuck in all coaches. Behind all tickets details of support numbers to contact must be printed along with the twitter and Facebook tags to tweet or post so that action can be taken and the DRM and GM of concerned division details.
•T.T.E must take up issue by tweeting to @railminindia and given separate email address to T.T.E to complain on the spot to concerned authorities to take up action before next stop. Some times new T.T.E might not know whom to reach so details of whom to contact must be printed on ticket sheet before hand so that any issue can be notified. T.T.E if we complain generally remain mute and say want can we do
•T.T.E contact details must be shared with guard and guard details must be printed on the ticket sheet. So any major issue inside train can be notified to the guard. The earlier instance of a youth tied to a window created huge ruckus hence railways must ensure details of all T.T.E and guard are printed in all ticketing sheets held with T.T.E definitely. If possible print details on top of charts also so that public can complain. Similarly on who pulled chain can be notified by driver to guard and guard can tell to concerned T.T.E of that coach to take action. Currently no communication between guard and T.T.E during issues
•Railways must also install laser systems in selected trains to check tracks for cracks during movements by installing devices in under carriage of some of the trains. The noise level indicator must be installed so that if any heavy noise when changing tracks or swivel movement can be monitored to improve tracks in those regions during periodic overhaul. This will save lot of manual work and dependency on Gangman. The laser guided system will cost only thousands and noise level indicators are very cheap. So combination of this in important key track routes and key trains which generally travel at high speed will help gauge if the track & train can be used for high speed operations. The data stored in device must be sent to computers over internet and analysed by tech teams, IRCTC, NTES and engineering teams.
•Pls start WhatsApp based service of providing assistance as many public are more aware to use WhatsApp compared to twitter and Facebook. WhatsApp also has website so that railway team can monitor the WhatsApp messages sent in the website and in turn forward to concerned team. Just create a centralised number for entire India for the same.
•I am still astonished as to how Railmin team manages so many tweets coming every minute even a computer cannot answer perfectly. Your team has proved that human brain is more powerful than a computer. So many good brains working together is more powerful than a super computer. Hats off!!! You have beaten all records of computers but no one is there to prove the genius in your team effort. Are the regional DRM and GM have created teams in head office to man tweets forwarded to them day and night it seems though regional teams don’t work on night and not available minute by minute. So the local divisions of Railways must be made active 24 *7 with teams trained by head office of Railminindia twitter team. The success will now lead from the divisional railways fixing issues timely in 10mins.
•Railways must use knowledge of IIM professors to guide on new areas of revenue growth and also using non IIT students for knowledge transfer.
•All Waiting for All India Quiz competition for Rail fans with prize as all India tour for winners by Railways and adding to IRCTC web account free kms 1st prize – 3000kms, 2nd price – 2000kms, 3rd price-1000kms
•Railways must update its profile page with contact numbers to be displayed in Railminindia page of twitter itself. You can update your profile it is not big issue. The frequent no's u tweet right to ask for security helpline, pnr status all this can be updated In home page. For example the number 182, 1800111322 passenger security. Similarly details of centralised customer care to handle lack of water, lighting issues, mobile chargers, no pantry, lack of e-catering in that station, lack of RPF, broken or torn seats, late train, overcharging of food above MRP must be included in IVRS menu of customer care and number must be made famous. And the centralised IVRS must charge passengers who want to talk to customer care at 10p/min to provide better services and improve personnel at IVRS. Appoint or add more ex-servicemen in the customer care division to take more pro-active action. For those who want to just check estimated time of reaching destination, last station passed must be provided free of cost.
•Ask passenger reservation centre when booking tickets and online also to get the mobile no and email entered in the system. Once a passenger completes a journey email can be sent out asking for feedback to centralised system from which it can be forwarded to various departments. Based on email id and details imbed in the email it can be used to process the issues if any issues you can email to clarify. The current IVRS system to get feedback is flawed the IVRS call happens when the train has not even crossed half way mark. The IVRS also asks only on punctuality. But doesn't focus on issues like is the toilet good, is the lighting and fans working, is the water available in the train, is mobile charger available. So please modify IVRS and IVRS needed or one after the travel is completed since anyway the punctuality factor cannot be changed once train has left station.
•Having more regional quota in appointment of T.T.E as local language plays a key role in fixing and helping issues. During hiring of TTE Pls conduct exam region wise.
•Also Railmin and railway minister must help Mos Railways some space for him to grow and show his skills. He is more interested to work but has been downplayed. In none of the photos he is there with Railway minister. Why is he kept in the dark? I saw the patience and interest with which he sat in parliament and listened to all concerns of MP's. Pls give space to him also. He is a good guy and want to learn like a kid. If groomed by Railway minister I think he can make a good leader in future.
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