Chennai International Airport – Modernisation with feedback from International Airports & top domestic airports, Luggage Handling slowest in the world, Interior Decoration of International Arrivals and Departures needed most, Moving walkway needed between domestic and international airport, Agra new greenfield airport, Direct flights to nearest airport of top 25 tourist destinations of India from all metros, States, Centre must reduce cost when flights operate within state

•Chennai Airport has been marked as the worst airport in Asia by Sky Trax a popular airport rating company. Change or transfer the current Airport directors and major staffs entirely and bring in new staff from Mumbai and Delhi if things don’t improve in next 6 months. Also warn directors if in next ranking if Chennai doesn’t move out of worst ranked airports they will be transferred to totally new location. Also what are AAI board members not publicising details of delays in flights with reasons on daily basis of both domestic and international in their website and also updated to Ministry of Civil Aviation similar to Railway Board to improve performance and solve roadblocks on daily basis and improve overall
•Arrivals sections is the worst ever no changes have been done to international terminal for so many years. The airport officials want us to leave airport immediately on arrival. Poor attitude no seats near immigration area. No paintings, no designs on walls or buildings and pillars it is just plain walls. So when a tourist visits an Airport it is his first entry point to the city but the arrivals of international airport look pathetic and has not partnered with state Govt and handicrafts division to make any new designs, paintings of the local culture to impress global tourists. No TV displays news in waiting area.
•Baggage handling is the worst ever. Very slow unloading, takes at least one hour all passengers will be waiting but not even one luggage comes out. In Singapore & Hong Kong by the time you complete immigration all bags would have come out and they would start loading for next airline itself. In Chennai a small airport in comparison to Changi & Hong Kong cannot handle low traffic also. So baggage contract needs complete review & changes.
•Chennai Airport should be maintained by either GVK (Bangalore airport), GMR (Delhi Airport) positive reviews by giving maintenance contracts only so AAI staff need not protest about privatisation and also public don’t suffer by poor service. Ask London Heathrow & Changi airport (Singapore) feedback after complete analysis independently on features to improve for passengers – baggage, overall experience, food courts, connectivity to domestic airport, connectivity to city, airlines, runway, cargo, air traffic control, aircraft maintenance, etc,. So based on their independent reports without any influence or interference from AAI or Chennai AAI directors to give open feedback on areas to improve the Airport.
•No direct connectivity between domestic and international airport by moving walkway. No bus between Airport to nearest railway stations to catch train. A person cannot carry heavy luggage from airport to main road hence bus must be available at airport once a passenger exists the airport. Security checks of the buses can be done before passengers boarding if necessary to Tambaram Railway Station, Central Railway Station, Egmore Railway Station, CMBT and OMR or based on info collected from Taxi drivers.
•Customs upon arrival in international don’t scan all bags and leads to lot of smuggling by airline staff, passengers casually bringing gold as cost of airline ticket is less. Just ask all passengers to pass all bags through belt hence even if customs officials don’t note down a passenger due to some reasons(either contacts, bribes) the security cameras feed can be later on audited. Security scans of all bags not done openly before loading baggage.
•The New Aviation policy must make it compulsory that flights connect from a) all metros to loss making airports on at least once in week b) state capital to other airports within state on daily basis c) once in 2 days from metros to airports marked as top 25 tourist destinations (and non metro, North east) by funding the seats with the revenue from levy so that passengers have at least one direct flight once in 2 days from their location to the other location as transit flights within India increases cost. The popularity of some airports will grow which are near tourist spots when people have more direct flights from metros regularly at least weekend. Targeting routes which are in peak demand for railways may be targeted by getting data from Railways by subsidising those air routes and pricing at very level and proper timings. Example: Mumbai – Thirupathi, Kolkata – Pondicherry, Patna – Mumbai (make it cheap), Bangalore – Bagdogra, Chennai – Bagdogra (near Darjeeling but too costly tickets), Chennai – Goa, Delhi – Port Blair, Chennai – Chandigarh (to reach Shimla), Kolkata – Thiruvananthapuram (to visit Kanyakumari also). Pls ask state Govt's also for feedback on details of tourists.
•Flights within same state and neighbouring state capital must be cheap and equal to that of 3AC tickets to promote airfare to a big extend and reduce load out of railways and faster connectivity and business and economic growth quickly. Most of the times people have to come to airport and then take trains since connectivity within state by air is very poor and too costly.
•Please FastTrack Taj International airport at Agra by PPP model scope for being a major revenue earner for India in tourism by direct international flights from Asia and Europe. Ministry of Defence has objections but suitably positioning airport will give lot of revenue to state, centre and AAI. Agra a major hub of Army and Tourism so choose wisely.