•TRAI must be really mad to impose jail
terms on call drop issue. Jail term can in turn be used on mobile companies
security division heads if they tap phones illegally without a FIR or
permission of security agencies or HMO. Only Airtel follows correct procedures
but my internal investigation reveal most company employees tap phones to help
friends, girl friend issues, etc,. For non sensitive issues also.
•How wisely now TRAI is acting? TRAI sat like a lame duck when the case was going on in Supreme Court when there was so much scope to prove with data that it exceeded the 2% limit. Never wanted to help or protect people. But was hand in glove with telecom companies by liquidating the case. May be if TRAI was honest there are sure doubts on the intentions of Telecom ministry on this issue of call drop. Either you act or ignore. But don’t do the tamasha of trying to act and faking. People are not stupid. RS prasad is a senior SC lawyer had he intervened definitely you could have won case and avoided unwanted going to parliament to pass bills.
•The TRAI must pass bill with following features a) Setting up of ombudsman above the telecom operator. If the complaint raised are not satisfactory within 20 days of complaint raised. The ombudsman must help solve issues faster and give compensation to customer in case of serious complaints. Currently TRAI in its website for grievance redressal mechanism has details of telcom operators clearly showing TRAI knowledge. People come to TRAI because telecom operator has not been able to solve issue.The fine limit on telecom operators must be up to 10 crores. b) Telecom operators must create a single workflow through online and offline to raise complaints on any issue. If first level is not satisfactory 2nd level must be initiated if users is not happy c) No operator must charge customer in the name of installation charge before giving connection. The installation charge must be collected only in 1st month bill. Many take installation charge and delay. Public has to go beyond these guys d) Public must be given 30 days chance after taking a broadband connection to return the connection with no charges taken as trial if the service provided was not of satisfactory levels. Why should people get stuck with one guy and pay 5,000 for a new connection inclusive of installation charge, first month bill, device cost e) Ask telecom companies which install broadband, WI-FI which are statically located to allow users to be given option to pay installation charge over a period of up to 24 months, allow to split up cost of device cost up to 24 months from date of installation or start of billing cycle
•TRAI has not clearly given a procedure to switch from one DTH operator to another similar to SIM card without cost not exceeding Rs.250. The set top box options to upgrade existing DTH box, use existing dish. The option to switch DTH operators will force DTH operators to reduce cost. Currently they charge a hefty fee. For instance just to add a channel to watch IPL they charge around Rs.50. This is like day time robbery. Pls work to enable portability in DTH. The DTH operators just to make profit loot people year on year by raising rates. HD charges are the new looting mechanism. I hope even TRAI officials are aware since their family members would have analysed. But this also seem hand in glove with DTH operators
•TRAI must setup ombudsman with powers to fine operators in case of issues. Take pro active action to prevent issue in future. The reach to ombudsman must be free of cost for redressal in 30 days and tatkal scheme at Rs.25 for redressal in 2 weeks. The fine on operators must be limited to 2 crores for any violations.
•TRAI must get powers by bill from parliament to set 2% as call drop limit per circle instead of entire country or entire state. The circle must be valued more for the call drop calculation. The 2% violation must enable TRAI to fine up to 20 crores. Every 3 months TRAI must submit data online to public in TRAI website to check data. The same must be used fine every 3 months per circle done in random fashion.
•TRAI has not done any major tests in south india for the call drop issue. Please visit Chennai, Trichy, Thanjavur, Bangalore, Hyderabad.
•TRAI must prevent operators from taking amount before giving installation. People have to run behind them to refund amount.
•How wisely now TRAI is acting? TRAI sat like a lame duck when the case was going on in Supreme Court when there was so much scope to prove with data that it exceeded the 2% limit. Never wanted to help or protect people. But was hand in glove with telecom companies by liquidating the case. May be if TRAI was honest there are sure doubts on the intentions of Telecom ministry on this issue of call drop. Either you act or ignore. But don’t do the tamasha of trying to act and faking. People are not stupid. RS prasad is a senior SC lawyer had he intervened definitely you could have won case and avoided unwanted going to parliament to pass bills.
•The TRAI must pass bill with following features a) Setting up of ombudsman above the telecom operator. If the complaint raised are not satisfactory within 20 days of complaint raised. The ombudsman must help solve issues faster and give compensation to customer in case of serious complaints. Currently TRAI in its website for grievance redressal mechanism has details of telcom operators clearly showing TRAI knowledge. People come to TRAI because telecom operator has not been able to solve issue.The fine limit on telecom operators must be up to 10 crores. b) Telecom operators must create a single workflow through online and offline to raise complaints on any issue. If first level is not satisfactory 2nd level must be initiated if users is not happy c) No operator must charge customer in the name of installation charge before giving connection. The installation charge must be collected only in 1st month bill. Many take installation charge and delay. Public has to go beyond these guys d) Public must be given 30 days chance after taking a broadband connection to return the connection with no charges taken as trial if the service provided was not of satisfactory levels. Why should people get stuck with one guy and pay 5,000 for a new connection inclusive of installation charge, first month bill, device cost e) Ask telecom companies which install broadband, WI-FI which are statically located to allow users to be given option to pay installation charge over a period of up to 24 months, allow to split up cost of device cost up to 24 months from date of installation or start of billing cycle
•TRAI has not clearly given a procedure to switch from one DTH operator to another similar to SIM card without cost not exceeding Rs.250. The set top box options to upgrade existing DTH box, use existing dish. The option to switch DTH operators will force DTH operators to reduce cost. Currently they charge a hefty fee. For instance just to add a channel to watch IPL they charge around Rs.50. This is like day time robbery. Pls work to enable portability in DTH. The DTH operators just to make profit loot people year on year by raising rates. HD charges are the new looting mechanism. I hope even TRAI officials are aware since their family members would have analysed. But this also seem hand in glove with DTH operators
•TRAI must setup ombudsman with powers to fine operators in case of issues. Take pro active action to prevent issue in future. The reach to ombudsman must be free of cost for redressal in 30 days and tatkal scheme at Rs.25 for redressal in 2 weeks. The fine on operators must be limited to 2 crores for any violations.
•TRAI must get powers by bill from parliament to set 2% as call drop limit per circle instead of entire country or entire state. The circle must be valued more for the call drop calculation. The 2% violation must enable TRAI to fine up to 20 crores. Every 3 months TRAI must submit data online to public in TRAI website to check data. The same must be used fine every 3 months per circle done in random fashion.
•TRAI has not done any major tests in south india for the call drop issue. Please visit Chennai, Trichy, Thanjavur, Bangalore, Hyderabad.
•TRAI must prevent operators from taking amount before giving installation. People have to run behind them to refund amount.
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